Privacy Policy
This Privacy Policy sets out how Heathside Flower Garden (“HFG”) uses and protects any information that you give HFG when you use this website, in accordance with the Data Protection Act and the General Data Protection Regulation (EU).
HFG is committed to ensuring that your information and privacy is protected. Should HFG ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
HFG reserves the right to amend or modify this privacy policy at any time and in response to changes in applicable data protection and privacy legislation.
HFG guarantees that
· All personal data will be obtained transparently and fairly.
· HFG will make you aware of why it intends to use your data at the time of collection.
· HFG will ask your consent before using your data for marketing purposes.
· HFG will never share your data with 3rd party marketing companies.
· Data will be relevant and not excessive in relation to the purposes for which it was obtained.
· Data will be processed in keeping with the purposes for which it was obtained.
· Data will only be kept for clear and legal purposes.
· Data will only be used or disclosed in a manner which is compatible with the purposes for which it was originally obtained.
· On your request HFG will show you the personal data that it holds about you and if you instruct it to, then HFG will amend or permanently delete your data.
What does HFG collect?
When using this website, the types of personal information HFG may collect include:
· Your name
· Your contact telephone number
· Your contact email address
· Any other information you may provide in the process of filling out forms on the website
· Usage data
What does HFG do with the information it gathers?
HFG requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· To process and fulfil any orders or requests you make.
· Internal record keeping.
· To improve our products and services.
· HFG may periodically send promotional emails about new products, special offers or other information which you may find interesting using the email address which you have provided, as long as consent has been provided.
How long does HFG store your data for?
HFG will keep personal data stored securely in accordance with this privacy policy for as long as it is reasonably required while HFG has a legitimate reason for keeping this, unless instructed to edit or delete this by you, in which case it will be removed as soon as practicable.
3rd party data processors
To provide the most efficient service, HFG may share your personal information with third parties known as data processors who act on its behalf, such as its website hosting company and payment service provider. These third parties are not entitled to use your information for any other purpose than to assist HFG in providing its services to you.
HFG will only provide third parties with the relevant information they require to deliver the appropriate service. HFG will never sell or release your personal information to marketing companies.
Security
HFG is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, HFG has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.
How HFG uses cookies
HFG uses cookies to help this site run effectively and provide the best experience for you as a website visitor and customer.
Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how you use different features.
Functional and required cookies
HFG uses some necessary cookies so visitors can navigate and use key features on this site. These cookies can vary depending on the features you use. For example, functional and required cookies help these features work:
HFG uses the following necessary cookies:
Name
Purpose, type, and duration
_acloggedin
· Supports login by Scheduling client if the client has an account
· Cookie
· January 1, 2025
_client_acloggedin
· Supports login by Scheduling client if the client has an account
· Cookie
· January 1, 2025
algoliasearch-client-js
· Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster
· localstorage
· Persistent
CART
· Shows when a visitor adds a product to their cart
· Cookie
· Two weeks
CHECKOUT_WEBSITE
· Identifies the correct site for checkout if it is disabled
· Cookie
· Session
client_username
· Remembers a logged in Scheduling client's username between visits
· Cookie
· One year
Commerce-checkout-state
· Stores state of checkout while the visitor is completing their order
· sessionstorage
· Session
Crumb
· Prevents cross-site request forgery (CSRF)
· Cookie
· Session
hasCart
· Tells Squarespace that the visitor has a cart
· Cookie
· Two weeks
Locked
· Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
· Cookie
· Session
PHPSESSID
· Securely authenticates a visitor during their checkout in Scheduling
· Cookie
· One month
RecentRedirect
· Prevents redirect loops. Redirect loops are bad for SEO.
· Cookie
· 30 minutes
remember_client
· Remembers Scheduling client’s login details if they have an account
· Cookie
· 365 days
siteUserCrumb
· Prevents cross-site request forgery (CSRF)for logged in site users
· Cookie
· Three years
SiteUserInfo
· Identifies a visitor who logs into a customer account
· Cookie
· Three years
SiteUserSecureAuthToken
· Authenticates a visitor who logs into a customer account
· Cookie
· Three years
squarespace-popup-overlay
· Prevents the promotional pop-up from displaying if a visitor dismisses it
· localstorage
· Persistent
ss_cookieAllowed
· Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies
· Cookie
· 30 days
ss_sd
· Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions
· Cookie
· Session
Test
· Investigates if the browser supports cookies and prevents errors
· Cookie
· Session
TZ
· Enables a Scheduling client’s appointments to display correctly based on their time zone preferences.
· localstorage
· Persistent
Overall, cookies help HFG provide you with a better website by enabling it to monitor which pages you find useful and which you do not. A cookie in no way gives HFG access to your computer or any information about you, other than the data you choose to share with HFG.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave the site, you should note that HFG does not have any control over that other website. Therefore, HFG cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to HFG using your personal information for direct marketing purposes, you may change your mind at any time by writing to HFG using the address on our contact page or emailing jill@heathsideflowergarden.com .
You may request details of personal information which HFG holds about you and/or request that HFG permanently deletes all data it holds. There will be no fee for this and HFG will action this as quickly as practicable but within a maximum of 30 calendar days.
If you believe that any information HFG is holding on you is incorrect or incomplete, please write to or email HFG as soon as possible. HFG will promptly correct any information found to be incorrect.